Complaints Procedure

Last updated: 22 September 2026

We want every patient to be happy with their care. If something has gone wrong, please tell us. We will listen, look into it properly and put things right where we can.

How to make a complaint

Speak to any member of our team, call 0121 406 5128, email info@evaclinic.co.uk, or write to: Complaints, Eva Clinic, 6 Hampton Court Road, Birmingham, B17 9AE. If you prefer, we can help you put your complaint in writing. Making a complaint will never affect your care.

What happens next

We will acknowledge your complaint within 3 working days and aim to give you a full response within 10 working days. If we need longer, we will tell you why and keep you updated. Our reply will explain what we found and anything we are changing as a result.

If you are not satisfied with our response

• Private dental care: the Dental Complaints Service, a free and impartial service — 020 8253 0800, www.dentalcomplaints.org.uk.
• Medical services are not yet available at Eva Clinic; details of independent review for medical care will be added here before they start.
• Concerns about a clinician’s fitness to practise: the General Dental Council (www.gdc-uk.org) for dental professionals, or the General Medical Council (www.gmc-uk.org) for doctors.
• Concerns about how we handle your personal information: see our Privacy Policy.